This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

CONTACT DETAILS

Email: berg@phleetto.co.uk
Address: 124 City Road, London, England, EC1V 2NX

WHAT INFORMATION WE COLLECT, USE, AND WHY

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Website user information (including user journeys and cookie tracking)
• Call recordings
• Records of meetings and decisions
• Identification documents
• Personal information of drivers, supplied by our users

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses

LAWFUL BASES AND DATA PROTECTION RIGHTS

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

Your data protection rights include:

• Right of access – You can request copies of your personal information.
• Right to rectification – You can ask us to correct inaccurate or incomplete information.
• Right to erasure – You can ask us to delete your personal information.
• Right to restriction of processing – You can ask us to limit how your information is used.
• Right to object to processing – You can object to the processing of your personal data.
• Right to data portability – You can ask us to transfer your data to another organisation or to you.
• Right to withdraw consent – If consent is used as a legal basis, you can withdraw it at any time.

If you make a request, we must respond without undue delay and within one month.

To make a data protection request, contact us using the details above.

OUR LAWFUL BASES FOR USING YOUR DATA

Providing services and goods:

• Contract – We collect or use the information to enter into or carry out a contract with you.

Operation of customer accounts and guarantees:

• Contract – We collect or use the information to enter into or carry out a contract with you.

WHERE WE GET PERSONAL INFORMATION FROM

• Directly from you
• Publicly available sources
• Suppliers and service providers

HOW LONG WE KEEP INFORMATION

By default we keep the information indefinitely, unless requested otherwise by the subject of the personal information.

WHO WE SHARE INFORMATION WITH

Others we share personal information with:

• Organisations we’re legally obliged to share information with
• Suppliers and service providers

HOW TO COMPLAIN

If you have concerns about our use of your personal data, you can contact us using the details above.

If you remain unhappy after contacting us, you can complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

LAST UPDATED

05 August 2025