This privacy notice tells you what to expect us to do with your personal information.

Contact details

Company name: Phleetto Ltd
Company number: 16491881
Registered office: 124 City Road, London, England, EC1V 2NX
Email: office@phleetto.co.uk
Phone number: +44 755557 3310

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Website user information including user journeys and cookie tracking
• Call recordings
• Records of meetings and decisions
• Identification documents
• Personal information of drivers, supplied by our users

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses

In many cases, our customers provide personal information to us when using our platform. In these situations, the customer may act as the data controller and we may process personal data on their behalf in order to provide the platform services.

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

Your data protection rights include:

• Right of access – You can request copies of your personal information
• Right to rectification – You can ask us to correct inaccurate or incomplete information
• Right to erasure – You can ask us to delete your personal information
• Right to restriction of processing – You can ask us to limit how your information is used
• Right to object to processing – You can object to the processing of your personal data
• Right to data portability – You can ask us to transfer your data to another organisation or to you
• Right to withdraw consent – If consent is used as a legal basis, you can withdraw it at any time

If you make a request, we must respond without undue delay and within one month.

To make a data protection request, contact us using the details above.

Our lawful bases for using your data

Providing services and goods:

• Contract – We collect or use the information to enter into or carry out a contract with you.

Operation of customer accounts and guarantees:

• Contract – We collect or use the information to enter into or carry out a contract with you.

In some circumstances we may also process personal information based on the following lawful bases:

• Legitimate interests – We may process certain information to operate, maintain and improve our services, ensure the security of our systems, prevent fraud and analyse service usage
• Legal obligation – We may process personal information where required to comply with applicable laws, regulations or legal processes
• Consent – In cases where consent is required, for example for certain cookies or communications, you may withdraw your consent at any time

Where we get personal information from

• Directly from you
• Publicly available sources
• Suppliers and service providers

How long we keep information

We retain personal information for up to 1 year from the last relevant activity or interaction with our services.

After this period, personal data may be securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. In some cases we may retain limited information for longer where required for legal, regulatory or accounting purposes.

Who we share information with

Others we share personal information with:

• Organisations we’re legally obliged to share information with
• Suppliers and service providers

Our service providers may include companies that help us operate our platform and services. These may include providers of communication, analytics, infrastructure, monitoring, customer relationship management, document signing and payment processing services.

Examples of such providers include:

• Twilio for communication services
• Google Analytics for website analytics
• Sentry for application monitoring and error tracking
• HubSpot for customer relationship management
• DocuSign for electronic document signing
• Stripe for payment processing
• Creditsafe for company credit information and business verification services
• Framer for website hosting and website infrastructure services

Personal data may be stored and processed in the United Kingdom, the Netherlands and Germany.

International data transfers

Some of our service providers may process personal data outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law, such as approved contractual clauses or reliance on adequacy regulations.

How to complain

If you have concerns about our use of your personal data, you can contact us using the details above.

If you remain unhappy after contacting us, you can complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Last updated: 16 March 2026